Incident History

Live Status\Incident History

January 20, 2025

Outage

Site Unreachable / Glass Mobile API

  • Opened
    Jan 20, 2025, 6:19 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jan 20, 2025, 6:32 PM UTC
    Issue resolved on monitor recovery.

December 26, 2024

Outage

Site Unreachable / Glass Mobile API

  • Opened
    Dec 26, 2024, 2:08 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Dec 26, 2024, 2:14 AM UTC
    Issue resolved on monitor recovery.

November 14, 2024

Outage

Site Unreachable / Glass Mobile API

  • Opened
    Nov 14, 2024, 11:11 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Nov 14, 2024, 11:20 PM UTC
    Issue resolved on monitor recovery.

May 27, 2024

Outage

Site Unreachable / Glass Web

  • Opened
    May 27, 2024, 10:52 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 27, 2024, 10:53 PM UTC
    Issue resolved on monitor recovery.

May 22, 2024

Outage

Site Unreachable / Glass Web

  • Opened
    May 22, 2024, 7:42 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 22, 2024, 7:43 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Glass Web

  • Opened
    May 22, 2024, 11:44 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 22, 2024, 11:45 AM UTC
    Issue resolved on monitor recovery.

May 19, 2024

Outage

Site Unreachable / Glass Web

  • Opened
    May 19, 2024, 6:43 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 19, 2024, 6:45 PM UTC
    Issue resolved on monitor recovery.

May 8, 2024

Outage

Site Unreachable / Glass Web

  • Opened
    May 8, 2024, 3:10 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 8, 2024, 3:11 PM UTC
    Issue resolved on monitor recovery.

April 8, 2024

Outage

Site Unreachable / Glass Web

  • Opened
    Apr 8, 2024, 1:31 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 8, 2024, 1:32 PM UTC
    Issue resolved on monitor recovery.

March 14, 2024

Outage

Site Unreachable / Glass Web

  • Opened
    Mar 14, 2024, 5:35 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 14, 2024, 5:36 PM UTC
    Issue resolved on monitor recovery.

January 13, 2024

Outage

Site Unreachable / Glass Web

  • Opened
    Jan 13, 2024, 4:56 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jan 13, 2024, 4:56 PM UTC
    Issue resolved on monitor recovery.

January 6, 2024

Outage

Site Unreachable / Glass Web

  • Opened
    Jan 6, 2024, 6:29 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jan 6, 2024, 6:30 PM UTC
    Issue resolved on monitor recovery.

December 7, 2023

Degraded

Servers under heavy load / Glass Mobile API (+1 More)

Affected services:Glass Mobile APIGlass Web

  • Investigating
    Dec 7, 2023, 4:03 PM UTC
  • Monitoring
    Dec 7, 2023, 4:41 PM UTC
  • Resolved
    Dec 7, 2023, 4:47 PM UTC

December 5, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Dec 5, 2023, 9:11 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Dec 5, 2023, 9:14 PM UTC
    Issue resolved on monitor recovery.

October 30, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Oct 30, 2023, 2:47 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Oct 30, 2023, 2:48 PM UTC
    Issue resolved on monitor recovery.

October 26, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Oct 26, 2023, 1:44 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Oct 26, 2023, 1:46 PM UTC
    Issue resolved on monitor recovery.

September 20, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Sep 20, 2023, 1:59 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Sep 20, 2023, 2:00 PM UTC
    Issue resolved on monitor recovery.

September 10, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Sep 10, 2023, 3:41 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Sep 10, 2023, 3:42 PM UTC
    Issue resolved on monitor recovery.

August 8, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Aug 8, 2023, 2:51 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Aug 8, 2023, 2:52 PM UTC
    Issue resolved on monitor recovery.

August 1, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Aug 1, 2023, 2:25 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Aug 1, 2023, 2:27 PM UTC
    Issue resolved on monitor recovery.

July 31, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Jul 31, 2023, 2:28 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 31, 2023, 2:29 PM UTC
    Issue resolved on monitor recovery.

July 27, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Jul 27, 2023, 1:49 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 27, 2023, 1:51 AM UTC
    Issue resolved on monitor recovery.

July 16, 2023

Outage

Healthcheck Assertion Failed / Glass Mobile API

  • Opened
    Jul 16, 2023, 7:17 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 16, 2023, 7:33 AM UTC
    Issue resolved on monitor recovery.

Maintenance

Database maintenance / Glass Mobile API (+1 More)

Affected services:Glass Mobile APIGlass Web

  • Identified
    Jul 16, 2023, 7:10 AM UTC
    We're performing some scheduled maintenance on our database. This means the app may be down for a couple of minutes. Sorry for any inconvenience, we're working to get things back up and running as soon as possible. Thanks for your patience!
  • Resolved
    Jul 16, 2023, 7:34 AM UTC

July 10, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Jul 10, 2023, 1:37 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 10, 2023, 1:38 PM UTC
    Issue resolved on monitor recovery.

July 4, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Jul 4, 2023, 5:21 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 4, 2023, 5:22 AM UTC
    Issue resolved on monitor recovery.

June 28, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Jun 28, 2023, 6:47 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jun 28, 2023, 6:48 PM UTC
    Issue resolved on monitor recovery.

June 26, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Jun 26, 2023, 2:33 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jun 26, 2023, 2:34 PM UTC
    Issue resolved on monitor recovery.

May 22, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    May 22, 2023, 9:39 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 22, 2023, 9:40 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Glass Web

  • Opened
    May 22, 2023, 5:47 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 22, 2023, 5:47 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Glass Web

  • Opened
    May 22, 2023, 2:24 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 22, 2023, 2:25 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / Glass Web

  • Opened
    May 22, 2023, 1:29 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 22, 2023, 1:31 AM UTC
    Issue resolved on monitor recovery.

May 19, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    May 19, 2023, 9:32 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 19, 2023, 9:34 PM UTC
    Issue resolved on monitor recovery.

May 18, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    May 18, 2023, 9:05 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 18, 2023, 9:06 PM UTC
    Issue resolved on monitor recovery.

May 15, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    May 15, 2023, 1:44 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 15, 2023, 1:45 PM UTC
    Issue resolved on monitor recovery.

May 13, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    May 13, 2023, 10:06 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 13, 2023, 10:08 PM UTC
    Issue resolved on monitor recovery.

April 10, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Apr 10, 2023, 2:30 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 10, 2023, 2:32 PM UTC
    Issue resolved on monitor recovery.

April 7, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Apr 7, 2023, 2:45 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 7, 2023, 2:46 PM UTC
    Issue resolved on monitor recovery.

March 30, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Mar 30, 2023, 1:40 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 30, 2023, 1:41 PM UTC
    Issue resolved on monitor recovery.

March 23, 2023

Degraded

Servers under heavy load

  • Identified
    Mar 23, 2023, 1:38 PM UTC
    Our database server is currently under heavy load, and we're actively investigating the situation. Our team is working hard to resolve the issue as quickly as possible, and we apologize for any inconvenience this may cause. We'll keep you updated with any further developments, so please stay tuned. Thanks for your patience and understanding!
  • Resolved
    Mar 23, 2023, 1:42 PM UTC

March 7, 2023

Outage

Site Unreachable / Glass Web

  • Opened
    Mar 7, 2023, 7:14 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Mar 7, 2023, 7:15 PM UTC
    Issue resolved on monitor recovery.

January 28, 2023

Maintenance

Database upgrades / Glass Mobile API (+1 More)

Affected services:Glass Mobile APIGlass Web

  • Monitoring
    Jan 28, 2023, 7:44 AM UTC
    We're performing some scheduled maintenance on our database. This means the app may be down for a couple of minutes. Sorry for any inconvenience, we're working to get things back up and running as soon as possible. Thanks for your patience!
  • Resolved
    Jan 28, 2023, 8:02 AM UTC

December 8, 2022

Outage

Response Assertion Failed

  • Opened
    Dec 8, 2022, 7:02 AM UTC
    Incident opened on monitor failure.
  • Identified
    Dec 8, 2022, 7:04 AM UTC
    We are currently doing some work on our databases, which means there might be a few minutes of downtime. We apologize for any inconvenience and appreciate your patience while we make some updates.
  • Resolved
    Dec 8, 2022, 7:14 AM UTC
    Incident resolved on monitor recovery.